Install DI2E server certificates.

It is recommended your IT System Administrator perform the certificate installation.  There may be additional settings required that regular users do not have permission to perform.

We occasionally see this with DoD users or users behind DoD or company firewalls using certain browsers. Please use the information in this page to address the certificate issue:  https://devtools.di2e.net/certerror.php 

 

You'll want these certs:

  •  DigiCert High Assurance EV Root CA
  • DigiCert SHA2 High Assurance Server CA

 

 

The DI2E tools don't support IE 9 or IE 10 well and won't work with Compatibility View on. Alternatively, you might try another browser on your PC (e.g. Firefox, Chrome), if available and configured properly.

 

Make sure di2e is added to your trusted sites, *.di2e.net

Chrome

  1. Click the 3 horizontal lines icon on the far right of the Address bar.
  2. Click on Settings, scroll to the bottom and click the Show Advanced Settings link.
  3. Click on Change proxy settings.
  4. Click the Security tab > Trusted Sites icon, then click Sites.
  5. Enter the URL of your Trusted Site, then click Add.

 

Internet Explorer

  1. In Internet Explorer, click Tools, click Internet Options, and then click the Security tab.
  2. In the Select a Web content zone to specify its current security settings box, click Trusted Sites, and then click Sites.

 

 

Clear your browser cache.

Chrome

  1. From the “Menu”  button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“.
  2. Press “CTRL” + “Shift” + “Delete” in Windows or Linux, or “Command” + “Shift” + “Delete” on Mac OS X on your keyboard.
  3. Select “Menu” > “Settings” > “Show advanced settings…” > “Clear browsing data…“.
  4. Select the period of time you wish to delete cached information using the “Obliterate the following items from” drop down menu. From there, you can choose “Cached images and files“.
  5. Select the “Clear browsing data” button, and Chrome will clear your cache.
  1. Close all open browsers.
  2. Reopen your browser.
  3. Retry the DI2E URL.

 

Firefox

  1. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  1. Close all open browsers.
  2. Reopen your browser.
  3. Retry the DI2E URL.

 

Internet Explorer

  1. On the General tab, under Browsing history, click Delete.
  2. Un-check the Preserve Favorites website data box.
  3. Check the Temporary Internet files, Cookies, and History boxes.
  4. The Form data, Passwords, and inPrivate Filtering data boxes may be left un-checked. You can check them to delete this data if you so choose.
  5. Click Delete.
  6. When finished, click OK to return to your Internet Explorer window.
  1. Close all open browsers.
  2. Reopen your browser.
  3. Retry the DI2E URL.

 

 

 

Does your browser “see” your personal certificates?

Note:  If your CAC certificates do not appear in your browser, there is an issue between the browser and the CAC reader.  This could be a software or hardware issue.  Ensure you have a CAC reader attached and the proper CAC reader software installed on your computer.

 

Chrome

  1. Click the 3 horizontal lines icon on the far right of the Address bar / Go to settings / Show Advanced Settings / HTTPS/SSL / Manage Certificates
  2. Your personal certificates should be listed under the Personal tab.
  3. The DI2E DigiCert certificates should be listed under the Trusted Root Certification Authorities tab.

 

Firefox 

  1. Click the 3 horizontal lines icon on the far right of the Address bar / go to options / Advanced / Certificates / View Certificates (The browser may not store your certificates in the browser.  Your CAC may need to be inserted for your certificates to appear.) 
  2. Your personal certificates should be listed under the Your Certificates tab.
  3. The DI2E DigiCert certificates should be listed under the Servers tab.

 

Internet Explorer

  1. Click on the gear (upper right hand corner) / Internet Options / Content / Certificates
  2. Your personal certificates should be listed under the Personal tab.
  3. The DI2E DigiCert certificates should be listed under the Trusted Root Certification Authorities tab.